Informativa sulle spedizioni

We are pleased to offer you reliable and efficient shipping solutions through our trusted logistics partners, ARAMEX’s comprehensive transportation and logistics solutions.

Domestic Shipping (Within the UAE)

Shipping Charges
    •    Free Shipping: Orders above 500 AED qualify for free delivery.
    •    Standard Delivery Fee: Orders below 500 AED will incur a 20 AED shipping charge.

Delivery Timeframes
    •    Next-Day Delivery: Available for selected locations on orders placed before 12:00 PM (subject to availability).
    •    Next-Business-Day Delivery: Most orders in major cities are delivered within 2 working days.
    •    Other Locations: Delivery may take 2-3 working days, depending on the area.

Delivery Areas: We deliver across major cities and towns in the UAE. 

Order Tracking & Notifications
    •    Once your order is dispatched, you will receive an SMS notification or a call from the courier.
    •    You can track your shipment using the provided tracking number.

Missed Deliveries
    •    If the courier is unable to reach you, they will attempt delivery again or coordinate an alternative delivery time.
    •    You may request delivery to an office address if more convenient.

Returns & Exchanges
    •    Returns and exchanges are accepted within 14 days of delivery, provided the items are unused and in original packaging.
    •    Customers are responsible for return shipping costs unless the return is due to a defect or an incorrect item received.

For any questions, reach out to us at connect@zainandco.ae.

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Overseas Shipping Policy

We proudly offer international shipping from Dubai to a wide range of destinations through our trusted courier partners.

International Shipping Rates & Charges
    •    Shipping costs vary based on destination, package weight, dimensions, and urgency.
    •    Exact shipping charges will be calculated at checkout or confirmed after order placement.
    •    Customers are responsible for any applicable customs duties, import taxes, and clearance fees, as determined by their country’s regulations.

Estimated Delivery Times
    •    Standard International Shipping: 7-14 business days (depending on location).
    •    Express International Shipping: 3-7 business days (available for select destinations at an additional cost).
    •    Delivery times may vary due to customs clearance, local holidays, or unforeseen delays.

Customs & Duties
    •    International orders may be subject to customs inspections and import duties imposed by the destination country.
    •    Customers are responsible for complying with local regulations and settling any applicable fees before receiving their package.
    •    If a shipment is returned due to non-payment of customs fees or incomplete address details, the customer will bear the cost of re-shipping.

Order Tracking & Notifications
    •    Once your order is dispatched, you will receive a tracking number via email.
    •    Updates on your shipment’s status can be checked through the courier’s tracking portal.

Returns & Exchanges for International Orders
    •    International returns are accepted within 14 days of delivery, provided items are unused and in original packaging.
    •    Customers are responsible for return shipping costs and must use a trackable shipping method.
    •    Refunds (excluding shipping fees) will be processed once the returned item is received and inspected.

For further inquiries, please get in touch with us at connect@zainandco.ae.